FAQ

  • How do I reheat my food?
  • What payment methods do you accept?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • Do you sell gift cards?

Reheating

  • How do I reheat my food?

How do I reheat my food?

Reheating our products is super simple! Just follow the instructions below:

  1. Thaw product in refridgerator for 24 hours (or longer depending on product).
  2. Bring pot of water to a boil.
  3. Place thawed product bag into boiling water. CAUTION! IT WILL BE HOT!
  4. Let product simmer in boiling water for 20 minutes.
  5. Remove product from water using tongs. CAUTION! IT WILL BE HOT!
  6. Cut open product bag. CAUTION! IT WILL BE HOT!
  7. Plate food as desired.
  8. Serve and enjoy!

Payment

  • What payment methods do you accept?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover.

Ordering and delivery

  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@agoodstory.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@agoodstory.com, we may be able to cancel your order before it’s processed.

Can I alter my order?

Yes, we can update your order if you email us at info@agoodstory.com. Alternatively, you can place a second order and it will be ready along with your first order.

Misc

  • Do you sell gift cards?

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead!